TERMS & CONDITIONS

PLEASE NOTE: DUE TO THE SITUATION IN UKRAINE, UPS DOES NOT DELIVER PARCELS TO BELARUS, RUSSIA AND UKRAINE. 

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DENMARK:

BYCYCLE DELIVERY IN COPENHAGEN: FREE (BY APPOINTMENT)
PICK-UP IN COPENHAGEN AT ROCKHOPPER HQ: FREE (BY APPOINTMENT)
TRACKED SHIPPING - 1-4 DAYS (DAO365/BRING) - 7€ (FREE WITH ORDERS OVER 200€)

EUROPE:
UPS EXPEDITED (3-7 DAYS) - 15€ ON ORDERS UNDER 400€
FREE OF CHARGE ON ALL ORDERS OVER 400€

USA, ASIA & AUSTRALIA & THE REST OF THE WORLD
UPS OR POSTNORD (4-10 DAYS) - 20€ ON ORDERS UNDER 400€
FREE OF CHARGE ON ALL ORDERS OVER 400€

WE DO OUR BEST TO SHIP EVERY DAY, BUT PLEASE ALLOW A HANDLING TIME OF 3 DAYS.

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PAYMENT:

YOU ARE ABLE TO PAY SAFELY THRU SHOPIFY PAYMENTS WITH CREDIT CARD, APPLE PAY, GOOGLE PAY ETC.
WE DO NOT ACCEPT PAYPAL, MOBILEPAY OR VENMO.

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RETURNS/EXCHANGES:

DENMARK AND EU:

WE OFFER 14 DAYS RETURN IN DENMARK AND THE EU. BUYER PAYS SHIPPING AND IS RESPONSIBLE FOR ITEMS BEING HANDED OVER IN IN SAME CONDITION AS RECEIVED. PLEASE CONTACT US IF YOU WANT TO RETURN AN ITEM. ITEMS CAN ALSO BE DROPPED OFF AT ROCKHOPPER VINTAGE CPH. 

ANYWHERE ELSE:
ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR EXCHANGES UNDER ANY CIRCUMSTANCE UNLESS OTHERWISE ARRANGED BEFORE PURCHASE. CONTACT US WITH QUESTIONS. EACH ITEM HAS BEEN CAREFULLY SELECTED FOR ITS CHARACTER AND IMPERFECTIONS. WE TRY OUR ABSOLUTE BEST TO DESCRIBE EVERY DETAIL, ITS CONDITION AND ALL INFORMATION ON THE GARMENTS THAT WE ARE SELLING. WE ARE HAPPY TO PROVIDE ADDITIONAL INFORMATION OR PHOTOGRAPHS ON AN ITEM THAT YOU MAY BE INTERESTED IN BEFORE PLACING AN ORDER. ALL GOODS THAT WE ARE SELLING SHOW TRUE DISTRESS AND WEAR FROM PREVIOUS OWNERS. ALL ITEMS ARE VINTAGE, USED, AND SOLD AS IS.

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REGARDING SHIPPING:

  • ROCKHOPPER VINTAGE OFFERS DOMESTIC AND INTERNATIONAL SHIPPING.
  • INTERNATIONAL BUYERS ARE RESPONSIBLE FOR PAYING ANY CUSTOMS FEES THAT MAY BE IMPOSED.
  • ALL ITEMS AT A DEFAULT ARE SHIPPED THROUGH DAO365/BRING IN DENMARK - UPS AND/OR POSTNORD FOR THE EU & REST OF THE WORLD.
  • ALL ITEMS ARE SHIPPED WITH TRACKING.
  • CONTACT US IF YOU WISH FOR US TO SHIP YOUR PACKAGE USING AN EXPRESS OPTION OR HAVE SPECIAL INSTRUCTIONS.
  • IF POSSIBLE, THE SHIPMENT WILL BE SHIPPED TO A UPS ACCESS POINT OR PICKUP STATION WHERE YOU WILL BE ABLE TO PICK IT UP WHEN YOU HAVE THE TIME.
  • THE BUYER IS RESPONSIBLE FOR KEEPING CLOSE EYE ON THE TRACKING AND EMAIL/TEXT MESSAGES REGARDING YOUR SHIPMENT AND POSSIBLE PICKUP. IF SHIPMENT IS RETURNED TO US WE WILL NOT SHIP IT AGAIN FOR FREE. 



CONTACT ROCKHOPPER VINTAGE